Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at sale@ucosmetics.pk. Please note that returns will need to be sent to our designated return address.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at sale@ucosmetics.pk or visit https://ucosmetics.pk.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it accordingly.

Exchanges
The fastest way to ensure you get the product you want is to return the item you have. Once the return is accepted, you can place a new order separately.

Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved or not. If approved, the refund will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or payment provider to process and reflect the refund. If more than 15 business days have passed since your refund was approved, please contact us at sale@ucosmetics.pk.